Delivered with care

LUXORA offers delivery across India through Shiprocket's courier services, subject to courier serviceability at the delivery address.

Orders are generally processed within 1–3 business days after confirmation. Orders placed on Sundays or public holidays may be processed on the next business day.

During festive seasons, promotional sales, or periods of high demand, order processing may take longer.

Our estimated delivery timelines are:

• Order processing: 1–3 business days.
• Shipping and transit: 3–7 business days after dispatch.
• Estimated total delivery: 4–10 business days.

These timelines are estimates and are not guaranteed. Delivery may vary depending on the destination, courier availability, weather conditions, public holidays, and other unforeseen circumstances.

LUXORA offers free standard shipping on all orders across India.

No separate standard shipping fee is charged for regular deliveries under this offer.

LUXORA offers the following payment options where available at checkout:

• Prepaid orders: pay online using the payment methods available at checkout.
• Cash on delivery (COD): pay when your order is delivered, subject to availability for your location and order.

For COD orders, please keep the required payment amount ready at the time of delivery.

Once your order has been dispatched, tracking details will be shared when available. You can use the tracking link or tracking number to follow your shipment through the relevant courier service.

Please allow some time for tracking information to update after dispatch.

Customers are responsible for providing an accurate delivery address, PIN code, and active contact number when placing an order.

If you notice an error in your shipping details, contact our customer support team as soon as possible. Address changes cannot be guaranteed after dispatch.

LUXORA provides free standard delivery on all orders. However, a ₹50 return shipping charge may apply to eligible, approved returns, as explained in our Return and Refund Policy.

Customers must contact LUXORA and receive return instructions before sending a product back. Where the charge applies, the ₹50 fee may be deducted from the eligible refund amount, subject to applicable law.

If an item arrives damaged, defective, or incorrect, please contact our customer support team before returning it. These cases will be reviewed separately under our Return and Refund Policy. The ₹50 fee will not automatically apply to every return.

Any applicable return shipping charge will be communicated to the customer in accordance with our policies and applicable law.

Approved refunds are processed within 7–10 working days.

For any question about a return or refund, message us on WhatsApp, email us or call us with your order number.

Although we aim to deliver orders within the estimated timeframe, delays may occur due to courier operations, weather, public holidays, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, contact our customer support team with your order number so we can assist you in checking the shipment status.

If you receive damaged, defective, or incorrect jewellery, contact our customer support team promptly with your order number and clear photographs of the product and packaging. An unboxing video may also help with the review.

Your request will be assessed under our applicable Return and Refund Policy and applicable law.

For shipping questions, delivery updates, returns or tracking assistance, message us on WhatsApp (+91 941 393 9858), email luxora943@gmail.com or use the customer support details on the LUXORA website.

Thank you for choosing LUXORA. We appreciate your trust and look forward to being part of your special moments.